How does payment work?
We currently accept the following payment methods (you will have the option to select your payment method when placing an order):
- Debit/Credit card (Visa, Visa Debit, Visa Electron, Maestro, Mastercard)
- BACS (Only at our discretion. Please contact us for assistance.)
All Orders MUST be paid in full at least 3 working days before delivery, subject to last minute orders. Unfortunately, we no longer accept CASH on delivery.
Wedding cakes orders require a minimum 50% non-refundable deposit, when ordering. The remaining balance MUST be paid in full at least 2 weeks prior to delivery. (Please watch this space, as we are hoping to add the option of installment plans very shortly.)
Where do you deliver?
We currently only offer deliveries inside a 10 mile radius from the center point of Harlow, Essex. All deliveries are sent via our own dedicated delivery team. Delivery fees are priced according to zonal distance (point to point mileage) to your address. Delivery will be calculated at checkout.
See below for the 3 different pricing zones & zonal map:
If you need your cake to be delivered to address outside our approved delivery zones or long distance, it is advisable to contact us to discuss options. In most cases we are able to help.
How do I place an order?
To make a purchase, simply select the cake/s you would like to order, fill in your specifications and add them to your shopping cart. You can then proceed through the checkout process and make a secure online payment using your Debit/Credit card or PayPal account. Once you have successfully placed your order, you will receive an automatic email confirmation.
Do I need an account to place an order?
You don’t need an account to place an order but having an account enables you to save your personal information and review previous orders. Please note that we do not retain any payment information within your account. You can create an account by clicking here or by opting in when placing an order.
Can I cancel or re-arrange my order?
For all order cancellations, there is a 25% administration fee. There is no refunds on cakes cancelled less than 7 working days prior to delivery. Cancellations can only be made by email or phone.
If you would like to rearrange a delivery or order date, this can be done no later than 7 working days before delivery. Rearrangements can only be made by email or phone. (In some cases we may be able rearrange at less notice, however this can only be done at our discretion.)
Do you offer different cake flavours or special requirement cakes?
What are Reward Points
When will my order be delivered?
Orders are delivered between 10am – 6pm on the day they are requested when ordering. We do not offer timed deliveries, If you require your cake before a specified time you must choose the delivery date for the day before. We do not deliver on Sundays.
Can you deliver to a different address?
Certainly, whether it be a relative/neighbor’s address, if you are out or at different location altogether. Please specify this in the delivery address option when ordering. If you do not specify, your order will be delivered to your billing address.
Storage & Shelf Life
All cakes are delivered boxed. Cakes should be stored in a cool dark place on a flat sturdy surface. Once your cake has been cut, its advised to cover the cake in a plastic bag or cling film to preserve freshness. Never put cakes in the fridge other than fresh dairy cream cakes.
All cakes are guaranteed to last for 2 weeks after delivery. Fruit cakes last a bit longer with a guaranteed 3 month shelf life.
Mistakes & Complaints
Corrections and repairs to cakes, including inscription mistakes, can be corrected on the same day in most cases. You are required to give us this opportunity and must let us know of the problem within one hour of accepting your cake.
Complaints are very rare and are taken very seriously. Some complaints may require further investigation and an immediate resolution may not always be possible. Photographic evidence may also be requested prior to you using the cake. Cakes, or part of cakes, may need to be re-collected within three days to ensure we are able to fairly assess the nature of the complaint.
If we are found to be at fault, the refund we offer is the value of the cake and delivery only. Further compensation is not available.